Our client is currently interviewing IT Asset Manager/Helpdesk Analyst professionals to join their award winning team. This motivated self starter will need to be able to take first level helpdesk requests and trouble issues via telephone, voicemail, e-mail, and from walk up customers, correctly categorizing and prioritizing each. This goal oriented Helpdesk analyst will be responsible for checking voicemail, e-mail, and Helpdesk ticket queue on a regular basis. Responsibilities will include escalating all incidents or requests that cannot be resolved at the first level to our second level desktop support team or our third level network or application support teams. This achievement driven Helpdesk Analyst will follow up with customers to confirm incident resolution. The ideal candidate will be able to create Active Directory accounts as well as reset passwords in Active Directory for new employees. Technical environment includes: Windows XP, Office 2003, Outlook e-mail, and network connectivity issues. This position will be a dual role, acting as the IT Asset Manager 70% of the time, as well as level 1 Helpdesk Analyst 30% of the time! The ideal candidate will need to be able to work off hours, weekends, and be on call when required! This motivated Asset Manager/Helpdesk Analyst will be responsible for maintaining an accurate inventory of all computer equipment hardware and software, ensuring our client is in compliance with all software licensing agreements. Job duties will include returning all defective or damaged equipment to the manufacturer, as well as being the point person for all leased equipment.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Job Duties:
Support and Troubleshooting (30% of the time)
Install and support Intel PC based hardware and software operating of Windows XP SP2 in a production environment, basic knowledge computer systems
Provide ongoing hardware and software support to users and Information Systems staff, for end user computing
Basic Computer Literacy Skills including Microsoft Office Applications
Provide application support pertaining to unique applications and their specialized needs
Maintain up-to-date working knowledge of computing hardware and software
Instructs users in use of equipment and software
Hardware and Software Inventory Maintenance (70% of the time)
Maintain inventory of all computing hardware and software and help insure that the company is in compliance with all software licensing requirements
Return all defective or damaged equipment to the appropriate vendor and track status to ensure return of equipment
Facilitate the return of any off lease equipment per leasing schedules and return equipment to vendors
Technical Requirements:
Must possess the ability to troubleshoot standard Microsoft Operating Systems and Office Suite. Windows XP, Office 2003, Office 2007 a plus
Must have excellent communication/interpersonal skills, be highly organized, and have the ability to work in a fast-paced environment, balancing multiple responsibilities.
Laptop/Desktop Hardware (Dell)
Strong problem solving skills
Strong telephone etiquette skills
Experienced verbal and written communication skills.
Proficient in Active Directory
2-4 years experience in a customer service or related fields
To Apply to this job go to http://www.GadBall.com or click here