Our client is currently interviewing qualified helpdesk candidates for multiple positions in North Dallas. The ideal candidate will have experience supporting Office 2003 in a call center environment. This motivated self starter will provide phone based technical support associated with the identification, prioritization and resolution of reported problems. Activities include recognition, research, isolation, resolution, and follow-up. Past experience utilizing a knowledge management system is required. The ideal candidates must have prior phone support experience of at least 1 year. Potential candidates must be very strong in Microsoft Office, with prior experience supporting Office 2003. Past exposure to or support history with Office 2007 is recommended. Applications will include, but are not limited to: Excel, Word, Outlook, PowerPoint, and Access.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Office 2003 (Outlook, Word, Excel, Power Point and Access)
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