We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
May perform one or more of the following:
Additional responsibilities include:
-Manages an Engineering team of approximately 10 direct reports with varying skill sets. Experience managing staff or functioning in a Technical Lead role
-Ability to establish and manage productive relationships in multiple reporting structures between engineering teams, account teams and the client
-Responsible for Change and Problem management for the team, adhere to the Change Control and Problem Management processes
-Ability to manage multiple demands, multi-tasking between operations and projects
-Creates reports for metrics and SLA reporting as necessary
-Participates and leads others in technical proposal process and Sales support
-May make technical presentations to ACS management and/or clients.
-Participates in regular on-call responsibilities that may include 24x7 support and serves as an escalation point for issues and outages
-Verbal and written communication on in-depth technical issues to clients
-Focused support for disaster recovery or critical technical issues
-Works professional hours which may include extended or after hours support
-Approximately 10% travel or less expected
-Approach problems with a wide degree of ownership to determine solutions
-Support and manage projects such as migrations or transition of Lotus systems
Position Detail
-5 or more years of experience supporting Lotus Domino / Notes and related products from R5.x to current releases in a top tier technical role (3rd level) for an enterprise environment (5,000 seats or more)
-Experience supporting Domino production server builds and configurations including
-Disk subsystem configuration and performance including SAN architecture
-Notes backup configuration and monitoring
- Web mail services
-Notes monitoring agent setup/configuration
-Building Notes / Domino redundant architecture in enterprise production environment
-Lotus Sametime and Quickplace build and deployment in large scale enterprise environments including extranets
-Notes / Domino database maintenance and restore / disaster recovery
-Solid understanding of Notes / Domino and related (i.e. Active Directory) utilities and tool sets
-Top level support of all Lotus clients and ability to troubleshoot client performance and connectivity issue at the LAN and Network levels
-Experience supporting and troubleshooting mail routing and transport
-3 years experience with implementation and configuration of SMTP Gateways, Anti-virus, and Anti-spam tools in an enterprise environment
-3 years experience with build, deployment, and support of Blackberry Enterprise Server and wireless devices including recovery or fail over in a Lotus environment
-Support and planning of migrations from prior versions of Notes / Domino or other platforms to other Exchange or Notes platforms.
-Implementation and support of Lotus Notes / Domino integrated Anti-virus
-5+ years of experience with Windows NT 3.x/4.0 and Active Directory
domain administration.
-Minimum of 5-10 years of related technical support experience
-Experience supporting systems that provide services to multiple
customer bases simultaneously
-5+ years of experience with TCP/IP based technologies and protocols
related to e-mail and other electronic collaboration tools, namely
DNS, SMTP, POP, IMAP, WINS, FTP, HTTP(S), NNTP, and LDAP
-Experience with Intel-based server hardware and
related technologies, including all generations of SCSI and RAID
(hardware- and software-based).
-Bachelor’s degree in a related field, or equivalent work experience.
-May exercise responsibility for marketing new or follow-on contracts.
Additional Desired Experience:
-Experience with additional messaging applications such as Exchange, Sendmail, Groupwise and their connectivity or migration to/from Lotus platforms
-Experience supporting and implement additional applications to Notes / Domino such as Fax, Encryption
-Experience deploying and supporting email archiving solutions for Notes, Sametime, Quickplace and experience dealing in Legal or Compliance issues for electronic records.
-IBM / Lotus and related certifications
-The use of third party tools for AD and Notes / Exchange migration
ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
-Additional skills in development and other Lotus platform tools desired.
Experience: -5 or more years of experience supporting Lotus Domino / Notes and related products from R5.x to current releases in a top tier technical role (3rd level) for an enterprise environment (5,000 seats or more)
-Experience supporting Domino production server builds and configurations including
-Disk subsystem configuration and performance including SAN architecture
-Notes backup configuration and monitoring
- Web mail services
-Notes monitoring agent setup/configuration
-Building Notes / Domino redundant architecture in enterprise production environment
-Lotus Sametime and Quickplace build and deployment in large scale enterprise environments including extranets
-Notes / Domino database maintenance and restore / disaster recovery
-Solid understanding of Notes / Domino and related (i.e. Active Directory) utilities and tool sets
-Top level support of all Lotus clients and ability to troubleshoot client performance and connectivity issue at the LAN and Network levels
-Experience supporting and troubleshooting mail routing and transport
-3 years experience with implementation and configuration of SMTP Gateways, Anti-virus, and Anti-spam tools in an enterprise environment
-3 years experience with build, deployment, and support of Blackberry Enterprise Server and wireless devices including recovery or fail over in a Lotus environment
-Support and planning of migrations from prior versions of Notes / Domino or other platforms to other Exchange or Notes platforms.
-Implementation and support of Lotus Notes / Domino integrated Anti-virus
-5+ years of experience with Windows NT 3.x/4.0 and Active Directory
domain administration.
-Minimum of 5-10 years of related technical support experience
-Experience supporting systems that provide services to multiple
customer bases simultaneously
-5+ years of experience with TCP/IP based technologies and protocols
related to e-mail and other electronic collaboration tools, namely
DNS, SMTP, POP, IMAP, WINS, FTP, HTTP(S), NNTP, and LDAP
-Experience with Intel-based server hardware and
related technologies, including all generations of SCSI and RAID
(hardware- and software-based).
-Bachelor’s degree in a related field, or equivalent work experience.
-May exercise responsibility for marketing new or follow-on contracts.
Additional Desired Experience:
-Experience with additional messaging applications such as Exchange, Sendmail, Groupwise and their connectivity or mi
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