Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 65,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
This mid-level professional is a seasoned individual producer who possesses advanced and in-depth knowledge of technical networking concepts, practices and procedures. This professional is fully competent to work on complex networking assignments and perform a full range of network support activities.
This professional will serve as a member of a quick-response user-support team and will often work independently, under demanding deadlines, to resolve complex end-user problems. Acting as a functional/team leader, this professional has the ability to use mature judgment when assigning personnel and with doing so avoids unnecessary delays to client. Errors caused by this mid-level professional will likely cause visible delay, expense and/or disruption to the end-user.
Education and typical years of experience:
Bachelor’s degree in Computer Information Systems, a related field, or equivalent work experience. Minimum of 3-5 years of related networking support experience. 1-3 years of project management experience.Requires advanced knowledge and experience in a range of network technology platforms and systems. ISO20000 or ITIL knowledge preferred.
Special Requirements:
Nodal management - Systems level knowledge of Netcool, HP OpenView, or other monitoring tool
Basic knowledge of network communications hardware, software, and protocols
Hard skills - MS Visio (Strong); MS Outlook (Moderate); MS Project (Moderate)
Soft skills - Verbal communication (Strong); Written communication (Strong); Problem analysis (Strong); Project management (Moderate);
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
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