Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 65,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following:
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
Applies understanding and knowledge of information systems products and services to assist users.
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
Coordinates referrals to appropriate technical, professional, or service personnel.
Receives and prioritizes issues and forwards using appropriate escalation procedures.
Duties:
Identifies potential information and network security vulnerabilities
Develops and implements solutions to mitigate risks and enhance system security
Investigates and recommends security technologies including firewalls, encryption, intrusion detection, VPN, and managed security services
Analyzes and resolves data, application, computer, and network security problems and issues
Administers security polices to control access to systems
All other duties as assigned
Job Complexity: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
Supervision: Normally receives little instruction on day-to-day work, general instructions on new assignments
Experience: Requires a minimal of (2) years of related experience
Additional Skills: Position will be responsible for on-going “sustaining” engineering of third part security products including RSA SecuID and Cisco ACS. Engineering will include upgrades, feature enhancements, second & third level support.
Educational Requirements:
4 yr Bachelor of Science Degree (required)
Network+, Security+, or CISSP (required)
MCSE - Window Server 2003 (optional)
MCDBA (optional)
All other duties as assigned.
In addition to the above duties, the higher levels within this job family may also perform the following:
Provides functional or task leadership
Coordinates special projects and system upgrades
Briefs customers and/or management on the status of resolution efforts
Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
Recommends system or process improvements, including procedures, training, and enhanced documentation
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: refer to job description
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