Sr. Desktop Manager in Dallas, TX

Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-. Information Management Sr. Manager is a senior-level professional and seasoned individual producer and/or working task leader who applies a comprehensive and in-depth working knowledge of financial/business concepts, policies, practices, processes and procedures to the most complex range of assignments . This position would be responsible for managing employees offshore in multiple countries supporting internal employees. Incumbents work independently, with general guidance of management.Errors at this level can cause significant delay, expense and/or disruption to the organization.Position involves frequent, regular interaction with all levels of ACS’ operations/project management and staff. · Day to Day Operational Management of Desktop Support teams · Prepare and Present monthly performance reports to Management · Establish and enforce department policies and procedures · Ensures that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved · International maintenance of desktop management toolset and security for desktop systems. · Select and implement industry standard tools to leverage productivity and quality in delivery of services. · Understand client requirements and develop solution designs and implementation plan based on requirements. · Interface with business units, and deliver metric reports · Travel overseas to international sites may occur. · Develop and track goals and objectives for staff. · Ensure staff stays current with all corporate compliance certifications. · Provide input into yearly budgeting process. · Minimum 7 yrs experience in Infrastructure division with min 5 years experience leading and supporting Desk side Services teams. · Project Management Experience a Plus · ITIL or ISO20000 training or certification a Plus · Understanding of desk side services processes and inter-relationships with other levels of user and application support. · Excellent communication skills and should have capacity to coach/mentor desktop team. · ISO 20000 Certification · ITIL V2 or V3 Certification · Experience managing large teams · Experience managing employees overseas · · BS in Computer Science, MIS, business, or equivalent education/training/experience · Microsoft Technical Certifications · Demonstrated proactive customer service skills · Excellent oral and written communication skills · Basic project management skills (develop project charter and scope, allocate resources, track progress, etc.) · Demonstrated ability to manage multiple projects and set or negotiate priorities · Advanced problem solving and analytical skills · Demonstrated ability to develop creative solutions · Meeting facilitation and presentation skills Experience: • Minimum 7 yrs experience in Infrastructure division with min 5 years experience leading and supporting Desk side Services teams. • Project Management Experience a Plus • ITIL or ISO20000 training or certification a Plus • Understanding of desk side services processes and inter-relationships with other levels of user and application support. • Excellent communication skills and should have capacity to coach/mentor desktop team. To Apply to this job go to http://www.GadBall.com or click here