The Content Specialist is responsible for assisting in managing, developing, planning and editing sales proposal content library. S/He coordinates with Solution Directors to provide sales documentation and satisfy customer requirements. Duties may include, but are not limited to, creating or maintaining content, quality assurance, reporting, or database management.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Assists in the development and ongoing maintenance of the content library
Assists in developing software platform design and architecture for a content database
Identifies and prioritizes system requirements and enhancements, and communicates to team and/or management
Identifies, prioritizes, and communicates all system and process issues that affect productivity and efficiency, and provides input and support for necessary improvements
Manages multiple projects while meeting tight deadlines
Assists in developing, refining, and maintaining content for sales proposals
Establishes and directs the standards that allow for the development of coherent and cohesive documents, despite having content submitted from dozens of subject-matter experts
Recommends formats responsive to technical and customer requirements
Ensures the documents created met corporate, legal and customer requirements
Coordinates with training personnel to train users and document procedures for use
Works with manager(s) to establish strategic plans and objectives
Provides leadership to lower level personnel, ensuring that fellow team members meet or exceed goals
Plans and oversees the rollout of all changes; ensures necessary testing has been completed on all new systems and processes to resolve problems prior to rollout
Ensures Sales Operations run as planned through answering questions, increasing productivity in existing processes, systems training, and problem resolution
Prepares reports and records on department activities for managers and executives
Develops and delivers custom reports
Reviews and analyzes reports, records, and directives, and confers with managers and executives to obtain necessary data required for planning activities
Assists in reducing document creation time by providing up-to-date, easy-to-find content
Assists Solution Directors in quickly preparing competitive, professional documents while meeting short turnaround times.
Other duties as assigned
Experience: 3-5years of experience and expertise in profession required
Ability to write/edit persuasive and easy-to-understand content that reads like it comes from a single source rather than from a collection of writers with different writing styles and different levels of writing ability
Ability to create real-world document solutions
Good problem solving, organizational and analytical skills required
In-depth knowledge of Sales Operations and proposal generation process required
Professional degree and/or certification or equivalent combination of experience and education required
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