TITLE: ITCC PRODUCTION SPECIALIST NETWORK and TELECOMMUNICATIONS
JCPENNEY HOME OFFICE, PLANO, TX
I. BASIC FUNCTION:
Provides analysis and diagnostic services for all problems encountered with company network implementations, including national infrastructure network to local LAN's including routing, switching and circuits, supports a variety of network solutions for issues with the latest technologies to Legacy network implementations.
II. PRINCIPAL RESPONSIBILITIES :
1. Performs analysis, diagnostics, and problem determination on all telecommunications networking problems, documents the problem, and enacts the problem resolution or short-term circumvention.
2. Provides diagnostic services for network-related hardware, including IGX switches, routers, hubs, modems, etc., and addresses a vast array of problems crossing many different applications and technology platforms in an extremely complex network environment.
3. Determines th e appropriate problem resolution based on an understanding of the client's needs.
4. Identifies recurring problems, performs root cause analysis and takes corrective action.
5. Escalates problem to next level of experience or appropriate department or area.
6. Notifies and communicates problems to others in a timely manner.
7. Performs complex installations for telecommunication related changes.
8. Documents first level problem determination steps as they occur.
III. KEY RELATIONSHIPS:
1. Works with other Information Technology Control Center (ITCC) associates and Information Technology associates as problems are
resolved and escalated.
2. Works with clients on an ongoing basis as work is performed to solve problems.
3. Works and directs vendors to dispatch and react to issues as required.
Qualifications:
1) 4-5 years of related data processing experience and a mastery of open system pro blem resolution.
2) Analytical and problem solving skills, working knowledge of networking including TCP/IP, BGP, IGRP.
3) Experience solving local and remote network connectivity and hardware failures including working with telecom vendors for circuit problems, and 3rd party vendors on hardware failure. To Apply to this job go to http://www.GadBall.com or click here