Customer Service Analyst - jcp.com in Dallas, TX

Supports and coordinates assigned tasks to deliver an integrated online experience for key customer service workflows, processes, and systems. Provides input in defining business requirements for small to large scale projects. Develops test plans, scripts, and conducts acceptance testing on and customer care applications. Monitors key site service levels and quickly resolve issues impacting the customers online experience and path to purchase. Assists in developing surveys to solicit customer feedback to determine drivers of satisfaction, conversion, and customer loyalty. REQUIREMENTS: Education: Bachelor's degree. Major in business, technology, or marketing discipline preferred. Experience: 3-5 years in direct or e-commerce environments, and or other retail background. Core Competencies: Maintains high level of urgency and managing in an environment of immediacy and high visibility. Excellent computer and technology knowledge; very good follow through; strong analytic and numeric ability coupled with critical thinking skills; strong team orientation and comfort level with rapid change and fast pace. Demonstrate ability to manage effectively in situations of multiple priorities with a strong bias for action/urgency. Strong communication skills both oral and written. To Apply to this job go to http://www.GadBall.com or click here