Our client based in Dallas, TX is currently interviewing for a Desktop Support Technician who will perform general maintenance tasks, troubleshoot and repair computer systems and peripheral equipment throughout their organization. The ideal candidate will have experience with Dell Laptops and Desktops, Blackberry Handheld and Server experience, along with general hardware and peripheral troubleshooting experience. The Desktop Support Analyst will be responsible for, evaluate, prioritize and document technical support requests via e-mail or over the phone. Load and configure software requests such as Norton Anti Virus, Microsoft Office, VPN, Networking Software, and other applications as requested by end users. Provide assistance to users for problems or questions with hardware, software or network related issues. Install hardware such as memory, hard drives, modems and other equipment as necessary. Order appropriate hardware and software as needed.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Required Skills:
• Desktop/Laptop Systems Configuration, Installation, Troubleshooting experience (Windows 2000-XP)
• Active Directory experience (moves, adds, changes)
• Application Support Experience (MS Office/Outlook, Access)
• PC Imaging experience utilizing Norton Ghost software
• Experience using trouble ticketing systems such as Remedy, Heat or TrackIT.
• Blackberry Handheld configuration & troubleshooting
• Excellent communication skills
Required Certifications:
• A+
• N+
• MCDST Certification a plus
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