We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
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Description
This is an entry-level position in which the incumbent operates under immediate supervision to apply basic knowledge of computing, operating systems concepts and procedures to assist in the operation, monitoring and control of midrange servers, AS400 consoles, associated communications systems, and peripheral equipment, including processors, tape/disk drives and printers. May also assist Help Desk in resolving and reporting problems; may work at remote sites. Errors may cause limited delay, expense and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Work hours:Shift work (6:00 PM to 6:00 AM), including weekends. On-Call 24/7, may be required to come in or remotely access corporate network to resolve issues. Will be required to take on additional and variety of assignments during the course of employment to meet business and customer needs.
Operates computer equipment performing tasks and monitoring midrange applications servers (i.e. Active Directory, MS SQL, Oracle databases, Citrix, etc), web site URL’s, and AS400 systems in accordance with a schedule of operations.
Ensures all necessary data files are accounted for and available in order to initiate each processing task. Performs required equipment set up, as needed.
Identifies systems hardware and application malfunctions and may take appropriate corrective action as necessary to troubleshoot/resolve system operating problems. Refers to established ISO20000 procedures and/or escalates problems to more experienced personnel within the department, and/or engineering groups.
Maintains daily logs, turnovers and equipment malfunction reports.
Checks for outstanding replies for bringing tape drives on/off-line or tape error alerts; maintains scheduled reports of operations activities including trouble reports, logs, etc.
Responds to requests/trouble events from systems and applications software and hardware support personnel and users for operations assistance as needed.
Demonstrates knowledge of the daily operation and monitoring of the mid-platform systems.
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Education and Typical Years of Experience
High School diploma or equivalency plus specialized training or an Associate degree in Computer Science or related discipline, or equivalent work experience.
2 or more years of Data Center operations experience. 3-5 years progressively more responsible computer operations experience, demonstrating familiarity with a broad range of medium and large-scale computer systems, platforms, peripherals and standard operating procedures, including knowledge of scheduling and job processing languages.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-
Experience: see job desc
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