Helpdesk/Desktop Opportunity within a growing company in the Dallas area. While other companies are busy laying people off, our client has secured ongoing relationships with established and reputable companies, in turn allowing them to grow in a down economy. As they grow, they are simultaneously looking to build a team of very dedicated, professional, go-getters who want to expand their career beyond what other companies have been able to provide! If you have a deep desire to continue to learn and grow your career, this might be the right place for you! Are you able to express how you want to grow your career and how you have grown your current career so far? What makes you stand out amongst your peers?
Experience: THIS POSITION IS AN ENTRY LEVEL, TIER 1 SUPPORT ROLE!
YOU MUST BE A MCP CERTIFIED PROFESSIONAL!! All candidates must be able to verify the MCP certification. To be considered, you must be very professional and have exceptional phone presence as this role will be interfacing with small-to-mid-sized private equity firms. The ideal candidate will be able to receive direction and retain that information and apply it in a Tier I environment. This person needs to possess drive and enthusiasm. Our client is working on a Microsoft Platform, requiring experience with troubleshooting Outlook, Excel, etc. They are currently working on Dell Hardware. This role will be a buffer between Tier I Support and the Senior Technical Support Teams. This person needs to be creative and possess initiative to problem solve to create resolution to Tier I Technical Support related issues. This role is also a combination of phone support, remote access support (don't have to have remote experience, but the ideal candidate will be eager to learn), and desktop/side support.
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