Monitors and maintains network switches and servers
Responsible for administration, installation, diagnosis, and moves/adds/changes regarding the data network
Monitor, diagnose, and resolve support requests from Corporate Support
Work closely with facilities, application development, and operations teams in the deployment of IT solutions.
Provide exceptional customer service via telephone, e-mail and face-to-face interaction
Implement projects as assigned
Assist team and supervisor with projects
Follow processes and procedures to maintain a consistent and stable environment
Assist in documenting procedures thoroughly
Apply analytical ability to examine technical data and determine solutions
Assist Network Team with administration and maintenance, including backups and planned maintenance
Provide desktop application support for local and enterprise software
Responsible for Active Directory user account and security group management
Responsible for administration of Goodlink device provisioning, troubleshooting, and service warranty issues
Manage/Update existing workstation image builds
Responsible for ensuring virus scanning software is up to date and deployed properly
Responsible for providing level 2/3 Help Desk support
Experience: Required:
Minimum of 5 years experience with Ms Active Directory/Network Admin
Minimum of 5 years experience with MS Exchange 2000/2003
Minimum of 5 years experience with Switches/Routers
Minimum of 5 years experience as Level 2/3 help Desk
Preferred Skills:
Experience with TCP/IP, DNS, SMTP, SNMP, FTP and HTTP protocols
Experience with network monitoring and other network administrative tools
Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
Bachelor's degree or equivalent experience preferred (but not required).
Experience with VOIP and QOS - prefer Cisco Call Manager/Utility
Network OS: Windows 2000/2003 Active Directory Environment
Messaging: Exchange 2000/2003 Administration
PDA Email: Goodlink/Blackberry Server Administration
Document Management: DocsOpen
Database: Understanding/experience with one or all of the following: Summation, Concordance, Access, MS Sql 7/2000
Remote Access: Citrix Metaframe XP(3), Cisco VPN, Web Outlook
Network Topology: Cisco Series Switches/routers, Vlan's, Layer 2/3
Security: Understanding of Antivirus, file/share level security
Software: software distribution managers and workstation imaging
Scripting: Login scripts and batch file programming
Excellent customer service skills
Self motivated, pro-active and able to handle concurrent activities
Strong analytical and problem resolution skills
Ability to communicate technical information to non-technical personnel
Fundamental knowledge of call trees, phones, phone wiring/configuration, troubleshooting procedures, and methodology
Must be a US Citizen or Permanent Resident
Only candidates from the Dallas, TX area will be considered To Apply to this job go to http://www.GadBall.com or click here