SQL Server Support Engineer
JCPenney Home Office - Plano, TX
STORE TECHNICAL OPERATIONS DEPARTMENT DESCRIPTION
The Store Technical Operations department is responsibility for architecting, implementing and supporting the computing platforms and technical infrastructure in the Company's 1100 retail stores, outlets and catalog distributions centers. The department is comprised of a group of developers and administrators responsible for maintaining the operational integrity of all store servers, workstations, operating systems, databases and other devices that make up the networked equipment environment in stores. The primary functions of this group include designing, developing and implementing tools and processes to integrate and maintain platform software.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop, test and integrate automated tools and processes to configure and install the base Microsoft operating software along with custom client server and web applications into the Windows server and workstation based store architecture.
Develop applications, tools and scripts to automate the process of managing, monitoring and updating the platform software for 4,000+ Windows servers.
Work with application teams to develop and implement the logical and physical databases models based upon architectural and development standards.
Optimizes database performance by analyzing queries, stored procedures and database structures and then implements necessary changes to meet application performance service level agreements.
Work with application teams to develop and implement the backup strategies necessary to support the overall store systems disaster recovery process. Develops the monitoring tools and reporting mechanisms to ensure all servers are backed up according to schedule.
Work with various application developers and development teams to insure their applications are compatible with the current store operating systems and workstation architecture.
Utilize structured project management methodology to deliver project assignments as assigned by management. Responsible for all project deliverables including project scope documents, project plan, issues logs, design documents, status reports and issues logs as well as other key project deliverables.
Perform analysis, diagnostics and problem determination. Document and follow up on resolution based on understanding the issues, risks and clients needs.
Develop the technical systems knowledge to insure a complete understanding of the entire Microsoft network architecture as implemented in JCPenney from end to end.
Provide 3rd level technical support and problem resolution for production level problems as well as provide on-site store support and training when necessary for assigned projects.
MINIMUM QUALIFICATIONS:
A four year degree in Computer Science or related field with 5+ years of development, platform and/or database management experience
Must possess a solid understanding of current platforms and technologies including Microsoft Windows Server platform, Window XP Pro, Microsoft IIS, Microsoft SQL Server RDBMS and networking concepts.
Solid understanding of the development process, including analysis and design, development tools and technologies, release management and version control, contemporary testing methodologies, and deployment management
Thorough understanding of the Microsoft SQL Server RDBMS platform, data modeling, database performance tuning and optimization methodologies
Proven planning and project management skills with the ability to lead medium to large sized information technology projects.
Strong verbal and written communications skills, with an ability to express complex technical concepts in business and/or layman's terms
Strong analytical, problem-solving, account management, and conceptual skills
Solid teamwork and interpersonal skills; ability to work well on cross-functional project teams and foster team commitment to tasks
Ability to adapt and rapidly apply changing technology to meet business needs
Ability to manage multiple and sometimes competing projects and priorities To Apply to this job go to http://www.GadBall.com or click here