We are searching for Senior Level Desktop Support candidates.
Responsibilities include: Tracking, updating & resolving technical issues for 6,000 end users.
Use of remote access tools to assist in the trouble-shooting & issues resolution.
Creating & updating knowledge base, technical bulletins & other documentation. Provide testing of new applications.
Work to maintain a 90%+ resolution rate.
Works closely with other IT group to bring quick resolution to all issues.
Excellent verbal & written communication.
Embraces continuous learning.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Skills Required are as follows:
Heat, Blackberry Support, TCP/IP, PC Desktop/Workstation Troubleshooting, Active Directory, Windows XP 2003, Windows XP, MS Office, Remedy Software.
To Apply to this job go to http://www.GadBall.com or click here