At Capital One, technology is at the center of everything we do. If that sound like a lot of responsibility, it is - but it's the very best kind: exciting, fast-paced, and critical to driving our business forward. Here's your chance to work in a team-oriented, supportive environment. You'll leverage your analytical skills and collaborate across business units. You'll be part of the full life cycle of projects. Plus, of course, there's the rewards: personal, professional, career-long.
Reviews, analyzes, and evaluates systems and needs of operational, call center and customer users. Defines the operational and servicing impacts of projects associated with the Bank's customer-facing internet applications. Has some knowledge variety of the field's concepts, practices, and procedures. Works under general supervision; a certain degree of creativity and latitude is required. Must demonstrate ability to serve as a mentor to less experienced analysts.
. Reviews project documentation, including technical design and architecture diagrams and provide feedback regarding operational concerns and issues to Project Managers.
. Consults with Call Center managers to determine how internet application enhancements and issues can effectively meet their strategic and business needs.
. Provides analysis of operations functions for optimum business design and workflow.
. Interfaces with vendors to determine operational requirements needed to support customer-facing internet applications.
. Writes documentation at various phases of the Software Development Life Cycle that outlines operational requirements, project impacts to operations and call centers, process changes and/or recommendations and identifies operations-based tasks for project plans.
. Attends and participates in project meetings for assigned initiatives.
. Acts as a key resource during regression testing and rollout activities. Ensures communication channels are initiated and maintained between project teams and Operation's customer groups.
. Develops training and communication materials for Call Center associates.
. Maintains a repository of documentation for all projects.
. Mentors junior analysts and assists with analysis and requirements skill development.
. Ongoing: Additional duties as assigned by supervisor.
Experience: Basic Qualifications:
. Bachelors Degree
. 3 years web based applications
. 3 years experience working with requirements definition
. 3 years project management experience
Preferred Qualifications:
. 3 years experience business process development
. 3 years using requirements tools and technical writing with mid to large size projects
How To Apply:
Visit www.capitalone.com/careers
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Scroll down to search for Keyword 515999
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No agencies please. Capital One is an equal opportunity employer dedicated to diversity in the workplace. We promote a drug-free work environment.
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