Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!
Bachelors degree/technical certification in Computer Science or related field
7+ years of progressive Data Center operation systems and services experience working in a 24x7x365 multi-shift environment, includes 2+ years of Data Center management/supervisory experience
Possess and demonstrate strong leadership qualities.
Demonstrate concise problem determination skills.
Possess a true “Sense of Urgency” to facilitate the quick resolution of problems.
Possess “Critical Thinking” skills.
Effective Problem Resolution skills through the use of “Deductive Reasoning”.
Ability to effectively manage service restoration and support personnel.
Must be flexible enough to adapt, improvise, and overcome any issues preventing complete resolution.
Ability to “drive” the processes to achieve problem resolution quickly and clearly help the various teams develop Root Cause Analysis.
Work with personnel to identify areas of possible improvement to provide better service and enhance problem resolution.
Broad, in-depth knowledge and experience of mainframe, distributed systems and network technologies.
Effective verbal and written communications with both technical and non-technical personnel is required.
Availability on a 24 x 7 basis via pager/cell phone.
Ability to work in 12 hour shifts on a rotating basis, 6 a.m. - 6 p.m. or 6 p.m. - 6 a.m. (including weekends).
Work area environmental conditions may include a raised floor Data Center along with standard cubicle or office setup.
May be requested to occasionally travel within the United States and possibly internationally.
Desktop application (Windows/Office) proficiency.
ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Experience: above
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