The Desktop Support Analyst will be responsible for, evaluate, prioritize and document technical support requests via e-mail or over the phone. Load and configure software requests such as Norton Anti virus, Microsoft Office, VPN, Networking Software, and other applications as requested by end users. Provide assistance to users for problems or questions with hardware, software or network related issues. Install hardware such as memory, hard drives, modems and other equipment as necessary. Order appropriate hardware and software as needed.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: A high school diploma is required; two-year degree from a college or technical school is preferred.
Minimum of 3 years experience configuring, troubleshooting and supporting desktop computers.
Proficiency with Microsoft Office Professional.
MCP or A+ certification preferred.
Must be proficient with PC hardware installation and upgrades.
Must be able to organize and manage work at multiple locations with minimal supervision.
Must be skilled at troubleshooting and solving hardware and software issues.
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