Double Diamond Companies a national developer of premier golf, residential and resort communities is seeking a qualified Desktop Support Technician to work in our Corporate Office.
Coordinate the configuration and installation of all personal computers, terminals, and thin clients within the business unit locations.
Maintain, analyze, and troubleshoot computer systems, hardware, printers, and computer peripherals.
Document equipment location and complete software upgrades when necessary.
Coordinate hardware repairs with the appropriate warranty vendor.
Responsible for providing second level computer desktop support to all field locations.
Provide support to end users on a variety of computer hardware and software issues.
Identifies, researches, and resolves technical problems.
Tracks and monitors the problem utilizing HEAT to ensure a timely resolution.
Participate in the testing and approval of images for desktop and laptop computers that will be deployed to locations.
Demonstrate a thorough understanding of antivirus policy and the process for detecting and removing viruses.
Demonstrate thorough understanding of policies and procedures relating to information technology. Educate users on these policies.
Position Requirements
At least 2 years equivalent work experience in help desk or desktop technical support.
Experience with desktop and server operating systems, including Microsoft Windows XP and MS Vista
Extensive application support experience with Microsoft Office and MS applications
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Works closely with customers to manage issues, scheduling, etc., as they arise.
Exceptional written/oral communication skills as well as customer service skills.
Experience working in a team-oriented, collaborative environment.
Knowledge of basic computer hardware, including PCs, network-attached printers and Ethernet switches.
Establish, follow and enforce documentation standards.
Ability to efficiently manage multiple tasks.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience supporting user account management with Microsoft Active Directory.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Associates Degree
CompTIA*A+, Network+, MCDST Certification desired.
Experience with administration of PBX systems desired.
To Apply to this job go to http://www.GadBall.com or click here