Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Desktop Support Analyst to join our team in Frisco, Tx.
Job Responsibilities:
Monitor problem ticket work queues and interact with hospital staff to provide progress updates and closure notification
Standard PC/printer break-fix tasks
Some break-fix tasks related to application-specific requests (i.e. installing vendor software, resetting passwords, etc)
Deployment of new PC's/printers, up to and including un-packaging of items, OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
Provide assistance with some server and network-related tasks
Provide operational assistance duties as needed, up to and including backup tape swap, network cable patch downs, etc.
Required Skills:
Proficient in Windows XP OS, as well as PC software installations (2+ years experience)
Experience with end-user support process for desktops (first-call resolution, problem tracking via automated system, prioritizing work requests)
Proficient in Lexmark and HP printer management, up to and including physical replacement, network programming, and device setup
Ability to foster positive personal relationships, interact with frustrated end-users, excel in a team environment, and a willingness to learn
Serve in an on-call rotation with defined SLA's
Ability to lift up to 25 pounds, walk amongst a very large campus, and traverse stairs
Desired Skills:
Experience using remote control tools to resolve trouble tickets
Experience with Microsoft Active Directory environments, up to and including adding/removing workstations and logon scripting
Microsoft certifications are a plus, but not required
More about Perot Systems
At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance, expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.
In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement (5K annually), 401K (100% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.
Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.
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