We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
Job Description: Systems Analyst
This position is responsible for requirements definition for the implementation of ITIL service management processes.This includes working with customers and developers to deliver a solution which meets the business needs.The ideal candidate will have 2+ years development experience including experience in a CMMII level 3+ organizations.
Position level is dependent on candidate’s level of experience.
Primary Experience:
2+ years experience as a systems analyst
3+ years structured analysis and design
Experience implementing a COTS package
2+ years developer experience
Strong understanding of ITIL Service Management processes
Demonstrated analytical thinking, adaptability, enthusiasm and motivation.
Ability to work independently as well as in a team setting
Strong organizational, verbal, and written communication skills
Secondary Experience:
UAT Test plan development
1+ years Remedy design, configuration, and integration
Process Reengineering, Data analysis
Winrunner
Oracle, SQL
End User Training
TQM, Six Sigma
Education: Bachelor's Degree in Computer Science or Business Administration or related discipline
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: see job desc
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