We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
**OPTION TO TELECOMMUTE AVAILABLE**
This position is responsible for understanding and defining the implementation of Remedy for the ITIL service management processes. This includes working with business analysts and customers to design, configure, and integrate the Remedy application to support the business needs. The ideal candidate will have 5+ years development experience including experience in a CMMI level 3+ organizations. Position level is dependent on candidate’s level of experience.
Primary Experience:
2+ years Remedy design, development (forms, active links and filters) , configuration, and integration
3+ years experience with SQL, stored procedures, and triggers
5+ years structured analysis and design
Good understanding of ITIL Service Management processes
Demonstrated analytical thinking, adaptability, enthusiasm and motivation.
Ability to work independently as well as in a team setting
Strong organizational, verbal, and written communication skills
Remedy Mid-Tier and Remedy Web Services experience.
Demonstrated proficiency with implementing Remedy ITSM Suite including Service desk, Asset Management, Change Management, DSO, Flashboards, SLM, MidTier ... must have v7.x experience
Experience with Remedy CMDB 2.x required
Experience integrating Remedy with other management systems required
Technical and functional knowledge of call center, asset management and custom applications
Additional experience in one or more programming languages such as Java, Visual Basic, C desired
Excellent organizational, project management and communication skills
Secondary Experience:
Test plan development
Experience with COTS package implementations, 4GL languages and IDE
Data analysis/Data modeling experience
Change Control, version control, build, and configuration management
XML, JAVA
Skilled in two or more of the following:
Maintain stable operation of the BMC Remedy ITSM systems and CMDB.
Maintain resilient Remedy infrastructure, resolve issues related to out of the box functionality and provide customer support.
Responsible for system configuration data and any changes to the system requiring systems administrative access.
Coordinate/perform major system upgrades
Install/Upgrade software on Sun Servers and application software for MidTier, ARS Server, Approval Server, ITSM suite (HD, AM, CM, SLA), Email Engine, and Flashboards
Maintain system configuration data within all applications in the ITSM suite (HD, AM, CM, SLA)
License management for all BMC Remedy products:
Work with Procurement for License key management
User license management (fixed and floating)
Education:
Bachelor's Degree in Computer Science or Business Administration or related discipline
BMC training for ITSM Applications is preferred.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: see job desc
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