We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
May perform one or more of the following:
Support the fulfillment of the company vision for prompt and professional client services through motivation and leadership
Oversee the day-to-day implementation and operational aspects of the client relationship
Develop strategy needed to achieve agreed upon service levels
Manage the setup and delivery of services
Work with the client to manage priorities and expectations
Manage the requirements definition process and ensure that system specifications accurately reflect client requirements
Build effective liaisons to manage the transition from implementation to ongoing client delivery
Act as a subject matter expert regarding the application of business objectives and alternatives for service delivery
Build a cohesive team by championing quality, integrating team efforts through status meetings, sharing appropriate information, and building depth of expertise
Manage finances for the account, including invoice creation, timely receipt of client payments, and other P&L responsibilities
Functional Description:
Customer facing role which requires excellent written and oral communication skills. Manage a team of IT professionals performing Service Desk, Desktop, and Server Engineering support.Must have experience with the successful implementation of scripting, automation tools, and Operational Processes required to maintain high degree of customer satisfaction while continuously optimizing the expenses required to deliver the services.
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.Provides guidance to subordinates within the latitude of established company policies.Recommends changes to policies and establishes procedures that affect immediate organization(s).
Education and Typical Years Experience
10 Years experience in Desktop and Service Desk Support Service Management.
Special Requirements
ITIL experience and PMI certifications are a plus.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
May perform one or more of the following:
Support the fulfillment of the company vision for prompt and professional client services through motivation and leadership
Oversee the day-to-day implementation and operational aspects of the client relationship
Develop strategy needed to achieve agreed upon service levels
Manage the setup and delivery of services
Work with the client to manage priorities and expectations
Manage the requirements definition process and ensure that system specifications accurately reflect client requirements
Build effective liaisons to manage the transition from implementation to ongoing client delivery
Act as a subject matter expert regarding the application of business objectives and alternatives for service delivery
Build a cohesive team by championing quality, integrating team efforts through status meetings, sharing appropriate information, and building depth of expertise
Manage finances for the account, including invoice creation, timely receipt of client payments, and other P&L responsibilities
Functional Description:
Customer facing role which requires excellent written and oral communication skills. Manage a team of IT professionals performing Service Desk, Desktop, and Server Engineering support. Must have experience with the successful implementation of scripting, automation tools, and Operational Processes required to maintain high degree of customer satisfaction while continuously optimizing the expenses required to deliver the services.
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).
Education and Typical Years Experience
10 Years experience in Desktop and Service Desk Support Service Management.
Special Requirements
ITIL experience and PMI certifications are a plus.
ACS is an Equal Opportunity Employer and does not Discriminate agains
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