This Call Center Manager Position Features:
We have an immediate need for several Call Center Managers seeking an opportunity in a friendly environment with an local company. The ideal candidate will have a good understanding of Monitoring multiple Queues/Skill Sets and report average handle times, productivity, occupancy and other call center metrics. Track and monitor agents off-line phone activities (Breaks, Lunches, Training, Projects, etc.) to ensure adherence to schedules Real Time Adherence. Create and distribute complex historical and real-time reports containing key call center performance metrics. Coordinate off-line activities (i.e. Team Meetings, Vacation, Coaching sessions, and Time Off) in order to minimize service level impacts. Excellent verbal/written communication and analytical skills are required. Strong organizational skills, ability to prioritize workload, and perform multiple tasks with excellent attention to detail. Ability to multi-task in a structured, fast-paced, deadline-oriented, stressful and demanding environment with minimal supervision. Must have experience with skills based routing, call center technology reporting, and scheduling. Don't wait...Apply for this great opportunity as an Customer Service Support Representative today!
Experience: Ideal candidate must have at least 3 years of relevant Workforce Management/Intraday experience in a call center and a self-starter, detail oriented team player and results driven.
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