Department:
The Managing Director of ITO has developed a new Business Unit in his organization, (Global Service Delivery - SBU Services). This business unit was designed to centralize Service Delivery initiatives in support of non-technical verticals in ACS' Commercial Solutions Division on a global perspective. There are currently 8 business lines in this department. The global services organization has over 1,000 FTEs
Job Duties:
This is a seasoned professional, who possesses a comprehensive knowledge of management and ACS support concepts, practices, and procedures. This professional is expected to build Strategic Relationships at the C level of the customer base. The SDE position manages an assigned group of Strategic Business Unit Managers and Service Deliver Managers who deliver services to numerous customers through a matrix Operations and Engineering organization. The SDE Position provides management/administrative support and coordination to various contract(s), project(s) or task(s), including, but not limited to:
Budgeting and Forecasting / Dispute Resolution / Service Level Reporting / Performance Reporting / Strategic Planning / Project Management / Audit Preparation / Purchasing
Work involves considerable coordination and interface with client and ACS operations staff. Errors can cause considerable delay, expense, and disruption.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Management of contract budget (actual/projected) expenses.
Preparation and initiation of contract billing; and providing supporting documentation/reporting to secure payment for services and other deliverables provided to client.
Conducting/compiling/making special analyses, reports and presentations of budgets, performance, forecasts, etc., as required.
Introduction/implementation of administrative or financial control procedures, which improve the effective operation of the unit.
Participates in the introduction and implementation of overall ACS operating standards, practices, and procedures. Provides guidance to project support staff assigned to client locations. Establishes internal controls and monitors activities of staff to ensure operating quality. Coordinates project support for start-up and shutdown.
Plans goals and objectives for support staff and organizes personnel accordingly, including the scheduling/assignment of staff. Provides guidance to staff to ensure the effective implementation and maintenance of same.
Acts as point of contact for other Operations and Engineering to resolve problems regarding project support.
Contribute to specific proposal efforts and management level presentations.
Administers and/or coordinates administration of performance evaluations and salary recommendations. Addresses employee relations and development issues for assigned personnel.
Keeps apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.
POSITION REQUIREMENTS:
Bachelor's degree in related field or equivalent work experience.
6+ years progressively responsible experience providing related client/project/contract administrative support.
2+ years experience in successful task lead or supervisory role.
Strong organizational skills.
Experience: Department:
The Managing Director of ITO has developed a new Business Unit in his organization, (Global Service Delivery - SBU Services). This business unit was designed to centralize Service Delivery initiatives in support of non-technical verticals in ACS' Commercial Solutions Division on a global perspective. There are currently 8 business lines in this department. The global services organization has over 1,000 FTEs
Job Duties:
This is a seasoned professional, who possesses a comprehensive knowledge of management and ACS support concepts, practices, and procedures. This professional is expected to build Strategic Relationships at the C level of the customer base. The SDE position manages an assigned group of Strategic Business Unit Managers and Service Deliver Managers who deliver services to numerous customers through a matrix Operations and Engineering organization. The SDE Position provides management/administrative support and coordination to various contract(s), project(s) or task(s), including, but not limited to:
Budgeting and Forecasting / Dispute Resolution / Service Level Reporting / Performance Reporting / Strategic Planning / Project Management / Audit Preparation / Purchasing
Work involves considerable coordination and interface with client and ACS operations staff. Errors can cause considerable delay, expense, and disruption.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Management of contract budget (actual/projected) expenses.
Preparation and initiation of contract billing; and providing supporting documentation/reporting to secure payment for services and other deliverables provided to client.
Conducting/compiling/making special analyses, reports and presentations of budgets, performance, forecasts, etc., as required.
Introduction/implementation of administrative or financial control procedures, which improve the effective operation of the unit.
Participates in the introduction and implementation of overall ACS operating standards, practices, and procedures. Provides guidance to project support staff assigned to client locations. Establishes internal controls and monitors activities of staff to ensure operating quality. Coordinates project support for start-up and shutdown.
Plans goals and objectives for support staff and organizes personnel accordingly, including the scheduling/assignment of staff. Provides guidance to staff to ensure the effective implementation and maintenance of same.
Acts as point of
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