Our prominent partner is currently looking for a Help Desk Analyst. The Help Desk Analyst will diagnose and resolve PC hardware and software problems, as well as provide troubleshooting for XP operating systems and various software packages. The Help Desk Analyst will handle end-users problem calls and service requests, and troubleshoot PC hardware and software issues. You will also be responsible for maintaining documentation of current procedures.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: All Help Desk Analyst candidates should have 1+ years related manufacturing or technical experience. In addition, A.S. in Electronics or related curriculum is recommended for all Help Desk Analyst applicants. All Help Desk Analysts must be able to communicate with others in large groups and telephonically and must have good visual acuity and demonstrate fine motor skills. Being able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.) is vital for all Help Desk Analysts. Also, the basic PC skills are a mandatory skill for the Help Desk Analyst.
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