Skill: LAN/WAN, VOIP, TCP/IP, Windows, Routers, Switches, Blackberry, Helpdesk
Oversees and manages all data communications assets. Responsibilities include security, monitoring and reporting on usage and problems, development of specialized data communications programs, capacity planning and equipment utilization data.
Surveys and identifies areas of operation that need upgraded equipment such as modems, fiber optic cables, and routers.
Develops and writes procedures for installation, use, and troubleshooting of data communications hardware and software.
Responsible for design, maintain, and deploy VoIP infrastructure.
Supports telephony equipment and infrastructure.
Monitors and administers all LAN / WAN / MAN connectivity including performance.
Trains Help Desk Support personnel in use of applications used for identifying and solving communication problems.
Oversees or assists in installation of data communications hardware.
Performs board level equipment repairs.
Coordinates data communications issues and protocols.
Coordinates PC deployment into the LAN / WAN environment with the Help Desk Support Lead.
Coordinate changes in communication requirements caused by changes in the business needs of the company.
Responsible for entering all trouble tickets into the Help Desk application.
Responsible for solving end-user requests and issues in a timely / professional manner.
Tracks communication equipment performance daily as well as preparing forecasts of future utilization and equipment requirements.
Is responsible for performing capacity reviews and planning for communications equipment and functions.
Serve as a source of documentation and standards for other problem resolution.
Serves as a focal point for installation, maintenance and trouble-shooting for shared data equipment.
Initiates and directs special projects as required to assess and implement data communication innovations to assure that the company is utilizing communications technology consistent with company objectives.
Hand held support.
Part of Help Desk on-call rotation and solving trouble tickets.
Experience: Must have Helpdesk background
4+ years of LAN/WAN
VOIP Infrastructure experience
To Apply to this job go to http://www.GadBall.com or click here