Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!
This intermediate-level professional is a qualified individual producer who applies a
broad knowledge of technical concepts, practices and procedures. Incumbents are competent to work on complex assignments and perform various production activities. The incumbent may act as a member of quick-response user-support team and may work under demanding deadlines, operating independently to resolve complex end-user problems. Errors may cause some delays, expense and/or disruption to the end-user. Individuals must be able to use mature judgment in assigning personnel without causing unnecessary delay to client.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Ensure that all jobs and scheduling activities are completed accurately and on time with maximum online availability that meets or exceeds Service Level Agreements (SLA). May conduct site research including discussion with users and ACS’ programmers and (computer) operations staff, i.e. analyzing internal user procedures, process/work flow, and deadlines.
May make recommendations to user to enhance scheduling and processing.
Analyze and develop processing workload and batch schedulers that meet functional deadlines utilizing automated scheduling software. Ensures that proper notification and escalation procedures on missed checkpoints or other batch/online processing delays are being followed. Interface with customers and management as primary point of contact for production schedules or concerns regarding production schedules.
Resolve scheduling conflicts with the end-users and the Production Control staff and serve as the primary point of contact for the client and all support personnel with questions or concerns regarding production Schedules.
Attend daily/weekly client meetings and interact with departmental personnel to consistently improve Scheduling Operations.
Ensure that all scheduling problems and service requests are promptly addressed, documented and rectified accurately and on time.
Background / Experience
Bachelor’s degree / technical certification in Computer Science or related field, 3+ years of batch processing with customer service experience and 2+ years of scheduling analysis experience.
In-depth working knowledge of automated software, i.e. CA7/CA11, ControlM/O, Zeke/Zebb, Autosys, Maestro, Robot and Lawson. Should also have good working knowledge of Job Control Language (JCL) and TSO and SDSF. It is a plus to know Robot and Lawson but not required.
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