Associate Tech Support Rep Part time in Dallas, TX

WE need only people to submit that are able to go on to our direct payroll. No third parties please DFW based applicants onlyWe are looking to fill 2 part time shifts: 6am - 10am Saturday - Wednesday (Thursday/Friday as days off)1:30p - 5:30p Monday - Friday (Saturday/Sunday as days off)The qualified candidate must be punctual; able to work in a stressful environment; Customer oriented; good/clear phone voice; self motivated; adept at learning new technical software and hardware; ability to lift up to 50 lbs or more periodically; able to bend, stoop, kneel, or sit for an extended period of time.The qualified candidate will be responsible for using identified troubleshooting resources ie, TechInfo and Knowledge Management (in-house knowledge base). Responsibilities also include: listening to Customer concerns; identifying the technical need and troubleshooting in order to resolve the Customer's issue; logging calls into Southwest Airlines ticket tracking system (Remedy); escalating to second level support groups when necessary.Knowledge of:* Remote access tools* Operating Systems: Windows2000/XP* Network Topology: LAN/WAN, TCP/IP Protocol; basic knowledge of Switches and routers* File rights and user groups administration, multiple password reset utilities* Active Directory; SCCM (System Center Configuration Manager), mobile device support and mobile administration tools* MS Office Suite: Word/Excel/Access/PowerPoint; MS Outlook* PC Hardware: installation of PC peripherals, interrupt conflicts, monitors/video cards,* Keyboards, mice, printers/printer drivers, NIC cards* Hubs/Jet directs, network printer and print queue administrationExcellent verbal, written and Customer Service skillsAbility to participate and fulfill 24/7 shift workAbility to type 35-40 wpmUse of Ticket Tracking toolsAirline background and a basic understanding of airport operations and airline codes To Apply to this job go to http://www.GadBall.com or click here