Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following:
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
Applies understanding and knowledge of information systems products and services to assist users
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
Coordinates referrals to appropriate technical, professional, or service personnel
Receives and prioritizes issues and forwards using appropriate escalation procedures
All other duties as assigned
Additional Qualifications:
1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
Previous experience working as a desktop support analyst or working for a retail technical support provider such as Geek Squad would be a plus
Have 1-2 years experience supporting the following hardware and software:
Hardware: PC, Macintosh, PDA’s (Blackberry, iPhone), Printers
Point of Sale hardware is a plus
Software: Microsoft XP, Office 2007, Outlook 2007, Mac OS X, Blackberry Enterprise, Citrix and other Remote Access solutions
Point of Sale application support is a plus
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
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