This senior-level professional is a fully qualified Messaging Engineer who applies a comprehensive and in-depth knowledge of Exchange based technical concepts, practices and procedures. Incumbents are competent to work on highly complex assignments and perform a full range of technical support activities. The incumbent generally is a member of quick-response user-support team and regularly works under demanding deadlines, operating independently to resolve end-user problems. Errors cause significant visible delay, expense and/or disruption to the end-user. Individuals must be able to use mature judgment in assigning personnel without causing unnecessary delay to client. Additional responsibilities include:
* Participates and/or leads others in technical proposal process.
* May exercise responsibility for marketing new or follow-on contracts.
* May make technical presentations to corporate management and/or clients.
* Participates in regular on-call responsibilities that may include 24x7 support.
* Verbal and written communication on in-depth technical issues to clients
* Focused support for disaster recovery or critical technical issues
* Works professional hours which may include extended or after hours support.
* Approximately 10% travel or less expected
* Approach problems with a wide degree of ownership to determine solutions.
Experience: * 3 or more years of experience supporting -3rd level- Exchange 2000/2003 technical role enterprise environment (5,000+ seats.
* Experience supporting Exchange production server build and configurations including:
* Disk subsystem config and performance including SAN architecture.
* Exchange backup config and monitoring.
* Exchange monitoring setup/config using MOM, NETIQ or similar tools.
* Building Exchange server clusters in production environment.
* Exchange database maintenance and restore / disaster recovery
* Solid understanding of Exchange and Active Directory tool sets such LDP, ADSIEdit, LDIFDE, ESEUTIL, MFCMAPI, MDBVUE, and PFDAVADMIN.
* Support of all Exchange MAPI clients and ability to troubleshoot client performance and connectivity issue at the LAN and Network levels.
* Experience supporting and troubleshooting mail routing and transport.
* 2 years experience with implementation and configuration of SMTP Gateways, Anti-virus, and Anti-spam tools in an enterprise environment.
* 2 years experience with build, deployment, and support of Blackberry Enterprise Server including recovery or fail over.
* Support and planning of migrations from prior versions of Exchange or other platforms to Exchange 2003
* Implementation and support of Exchange integrated Anti-virus.
* 5+ years of experience with Windows NT 3.x/4.0 and Active Directory
domain administration.
* Minimum of 5-10 years of related technical support experience.
* Experience supporting systems that provide services to multiple
customer bases simultaneously.
* 5+ years of experience with TCP/IP based technologies and protocols
related to e-mail and other electronic collaboration tools, namely
DNS, SMTP, POP, IMAP, WINS, FTP, HTTP(S), NNTP, and LDAP.
* Experience with Intel-based server hardware and
related technologies, including all generations of SCSI and RAID.
* Bachelor's degree or equiv To Apply to this job go to http://www.GadBall.com or click here