Work from home using your computer and home telephone to solve difficult customer problems, order services and check status of orders and maintenance. Manage and support other home-based agents with other supervisors using online web-based tools over the Internet. Provide coaching and support to home based agents and review performance using the phone and online tools. Choose your own work schedule and either work a full time schedule 8 hours per day or choose a variety of hours convenient throughout the weekday, weeknight and weekends that are convenient to your schedule. We are interested in full time and part time workers. Experience: Minimum of a high school diploma or GED, with a combination of some college education and work experience, college degree preferred.
2-3 Years troubleshooting/problem-solving
2-3 year inbound/outbound call center experience troubleshooting technical call types, preferably troubleshooting customer DSL issues.
Mimimum 1 year as a call center agent supervisor
Experience developing performance reports, coaching agents and monitoring calls with customers.
Must have quiet home-office enviroment to take calls uninterrupted during your scheduled work hours.
Must own a PC compatible computer with Windows XP or 2000.
Must have DSL or Cable high-speed Internet service in the home.
Must have experience using MS Office Applications, the Internet and MS Internet Explorer
Type 40 WPM on a computer
Must have or be willing to add a second phone line in the home for call center work exclusively.
Spanish language a big plus
Ability to effectively communicate on the phone in an understandable manner in English.
WORK LOCATIONS: Houston, TX; Orlando, FL; Phoenix, AZ, North Hollywood, CA To Apply to this job go to http://www.GadBall.com or click here