Bilingual Help Desk Analyst in Dallas, TX

Our Dallas based client is seeking a very customer-oriented individual to provide rapid resolutions to day-to-day customer issues. The candidate will build productive partnerships with the end users and their IT personnel. We are looking for a bilingual representative that can assist in both Spanish and English fluently. The individual will help guide end users with the proper use of our applications in order to maintain a high level of customer satisfaction and to minimize the escalation of problems. In addition, responsibilities include documenting and assisting in analyzing all customer support issues in order to identify patterns and prevent repeating issues. The candidate will be taking ownership of the issues and escalating accordingly if needed - coordinating appropriate resources to resolve them in a timely manner. Additionally, duties will encompass maintaining a written general knowledgebase of all issues and their resolutions, as well as assisting the Project Leads in managing customer projects. This position provides on-call customer support during non-business hours. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. Experience: Due to the level of customer interaction, effective interpersonal and team skills are essential. The candidate will possess a strong sense of following up and good verbal and written communication skills in both English and Spanish. Technical Requirements include 2+ years in the following: experience in providing technical support for a client/server application, experience with Remote Administration Tools, working knowledge of Windows 2000 and XP, Windows networks, and Microsoft Office Suite. For more information, please contact Robert Half International at www.rht.com. To Apply to this job go to http://www.GadBall.com or click here