We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
Job Description:
This position is responsible for understanding and defining the implementation of Service Center for the ITIL service management processes. This includes working with business analysts and customers to design, configure, and integrate the Service Center application to support the business needs. The ideal candidate will have 5+ years development experience including experience in a CMMI level 3+ organizations. Position level is dependent on candidate’s level of experience.
Primary Experience:
· 2+ years Service Center design, development (including RAD Coding) , configuration, and integration
· 3+ years experience with Oracle and/or SQL, stored procedures, and triggers
· 5+ years structured analysis and design
· Good understanding of ITIL Service Management processes
· Demonstrated analytical thinking, adaptability, enthusiasm and motivation.
· Ability to work independently as well as in a team setting
· Strong organizational, verbal, and written communication skills
Secondary Experience:
· Test plan development
· Experience with COTS package implementations, 4GL languages and IDE
· Data analysis/Data modeling experience
· Change Control, version control, build, and configuration management
· XML, JAVA, MQ Series
Education:
Bachelor's Degree in Computer Science or Business Administration or related discipline
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: see job desc
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