PALADIN Consulting, Inc. is a top secret cleared IT project services and staff support provider that can quickly deliver high quality IT talent in volume, nationwide with varied skills to support the business growth or workload challenges found in multiple vertical markets. Our corporate headquarters are located in Dallas, Texas, where we currently provide consulting services throughout the United States.
Help Desk
Dallas TX
3 month Contract to Hire
MUST PASS Drug/Background test
Provides phone based technical support in activities associated with the identification, prioritization and resolution of reported problems. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system.
Per Client: Wants people that have 2+ years helpdesk experience. Helpdesk experience must be within the last 6 months of their job history.
They need to quickly be able to support Tier 2 calls.
They need the ability to support the following:
Lotus Notes,
Networking
TCP/IP
VPN
Remote Access
MS Office Products
SAP (if possible)
Work ethic and experience necessary...no job hoppers!!!!
High Volume help desk...must be able to handle stress.
7 x 24 operation. The person must be able to work any and all shifts, plus weekends. Their shift could be anywhere between 5:00 AM and Midnight.
Requires a drug screen and background check.
Experience: Lotus Notes VPN SAP Highly Microsoft Office Products Treo / Axim
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