Robert Half Technology, the world's leader in technology staffing, is currently seeking a Helpdesk Supervisor. On a day to day basis, the candidate will be responsible for supervising day-to-day service and support operations. The primary responsibility is to monitor Helpdesk tickets, call queues and make sure Helpdesk Agents are available to answer calls during business hours. The Supervisor works closely with the Director of Information Services to ensure that local and remote office support expectations are met or exceeded.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. Experience: In order to qualify for this position, the candidate must have 2 + years call center supervisor experience; 2 + years helpdesk ticket software experience; 2 + years technical support experience; ability to coach and develop subordinates towards providing quality customer service; ability to multi-task and handle difference issues simultaneously; good customer service skills; good verbal and written communication skills; ability to work in a team environment; willing to learn in a fast paced technical support environment and satisfactory criminal background check. Benefits Offered While on Contract: -MEDICAL INSURANCE -PRESCRIPTION DRUGS -VISION: -TERM LIFE WITH ACCIDENTAL DEATH BENEFIT -SHORT TERM DISABILITY -DIRECT DEPOSIT -WEEKLY PAY -ONLINE TRAINING -HOLIDAY PAY -REFERRAL BONUSES -BONUS PAY For position consideration, please email resumes to: or apply online at www.rht.com. Please reference "Manager of Helpdesk" in the subject line of your correspondence. To Apply to this job go to http://www.GadBall.com or click here