Network and Hardware Support Engineer in Dallas, TX

JCPenney Home Office, Plano TX Basic Function: Proactively monitors and maintains operational excellence throughout the field operating environment through use of various tools. Principle Responsibilities: 1. Manages environmental equipment throughout the facility to ensure a stable operational environment for all installed equipment. 2. Develops time estimates for individual tasks, monitors progress, and provides accurate and timely reports. 3. Performs basic troubleshooting, diagnostics, and subsequent problem resolution for issues of simple to medium complexity with minimal direction. 4. Takes corrective actions, communicates resolution of problems, or escalates issue to achieve timely recovery with minimum impact to the customer. 5. Identifies trends to proactively prevent problems. 6. Assists in installation, customization, implementation and maintenance of network and operations equipment. 7. Participates on project teams in installation/de-installation of components. 8. Provides technical solutions with minimal assistance. Follows operational standards for reporting, monitoring, and troubleshooting all production issues. Participates in turnover meetings. Education: Technical Institute/Associate Degree in computer science or info systems preferred, or equivalent formal training or work experience. Experience: Position typically filled by candidate with at least 2 years' systems experience. Additional Qualifications: Must have Technical Institute/Associate degree in Computer Science or Info Systems or equivalent work experience. Must be familiar with IT support infrastructure and related hardware and workstation software. Knowledge of LAN/WAN concepts and supporting hardware of the network environment. Must have good written and verbal skills. Ability to perform basic troubleshooting and subsequent problem resolution. Ability to manage tasks using organizations project mgmt methodology and able to work effectively in a fast paced environment. Must be able to lift 50 pounds. Experience: At least two years in a large Operations support role covering both networking and systems hardware. To Apply to this job go to http://www.GadBall.com or click here