This senior-level professional is a fully qualified individual producer who applies a comprehensive, and in-depth knowledge of technical concepts, practices and procedures. Incumbents are competent to work on highly complex assignments and perform a full range of technical support activities. The incumbent generally is a member of quick-response user-support team and regularly works under demanding deadlines, operating independently to resolve end-user problems. Errors cause significant visible delay, expense and/or disruption to the end-user. May act as a functional/team leader. Individuals must be able to use mature judgment in assigning personnel without causing unnecessary delay to client.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Duties require a variety of comprehensive computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment, and will vary depending upon the end-user(s) serviced.
Responsibilities may encompass: operating systems programming, LAN administration, hardware and software technical support analysis, communications and network systems analysis, configuration management, general end-user support and training, microsystems analysis, data security analysis, software quality assurance and testing, office automation, network operations, information systems auditing, production control analysis, and technical library support.
Principal level may provide functional guidance for tasks or individuals and for this purpose regularly participates in selection and appraisal processes.
Participates and/or leads others in technical proposal process.
May exercise responsibility for marketing new or follow-on contracts.
May make technical presentations to ACS management and/or clients.
Education and Typical Years of Experience:
Bachelor's degree in a related field, or equivalent work experience.
Minimum of 7-10 years of related technical support experience.
Minimum of 1-year prior lead or supervisory/training experience.
ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
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