Backup/Recovery Operations Manager in Dallas, TX

Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. May perform one or more of the following: The IT Manager will be responsible for managing a mixed team of domestic and international backup and recovery engineers, reporting to the Sr. Manager of Enterprise Backup. This person will be responsible for defining, improving and delivering quality services to our internal and external customers. Situation management skills, as well as customer interfacing skills are crucial. Must Have: * 3-5 years management experience overseeing technology focused teams * Excellent customer service skills * 5+ years experience with relevant technologies and with implementing, admin * 5+ years experience in a customer service related role * Effective project and resource planning/management on projects * Proven ability to manage vendor relationships and negotiations * Effective project and resource planning/management on projects * Understanding of ITIL, ITSM, COBIT, ITPI or other IT process framework * Bachelor's degree in Computer Science, IT, or equivalent Responsibilities: * Manage a team of backup & recovery engineers. * Manage the relationship with Company's End-User services & Platform teams to leverage global services and best practices, adhere to corporate standards * Develop and maintain the team's operational processes and procedures, meeting the company's objectives * Manage procurement for the team and for end-user's IT needs within Company's procurement processes * Responsible for the managing, forecasting and tracking of budget * Provide guidance, coaching and leadership for best practices within the Team * Develop and maintain a roadmap for the team, manage resource planning and allocation for the team. * Manage the maintenance schedule and communications to the customer * Support and enforce the company's processes and controls within the team (Incident & Problem Management, Change Management, PCI & SOX) * Evaluate, plan and approve changes to the infrastructure resulting from projects or operational changes All other duties as assigned. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-. Experience: See job description To Apply to this job go to http://www.GadBall.com or click here