Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following:
This position is responsible for the implementation and enhancement of the Remedy ITSM application.This includes working with business analysts and customers to design, configure, and integrate the Remedy application.The ideal candidate will have 5+ years development experience including experience in a CMMI level 3+ organizations.Position level is dependent on candidate’s level of experience.
Primary Experience:
2+ years Remedy or ServiceCenter design, development (forms, active links and filters) , configuration, and integration
5+ years structured analysis and design
Good understanding of ITIL Service Management processes
Demonstrated analytical thinking, adaptability, enthusiasm and motivation.
Ability to work independently as well as in a team setting
Strong organizational, verbal, and written communication skills
Secondary Experience:
Test plan development
Experience with SQL, stored procedures, and triggers
Remedy Mid-Tier and Remedy Web Services experience.
Experience with COTS package implementations, 4GL languages and IDE
Data analysis/Data modeling experience
Change Control, version control, build, and configuration management
XML, JAVA
Education:
Bachelor's Degree in Computer Science or Business Administration or related discipline.
All other duties as assigned.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: See job description
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