Provide a single point of contact for any question or concern related to client business with respect to service/support. Provide support and technical assistance for escalated service issues including utilization of internal system applications to escalate and communicate effectively. Manage expectations, provide escalation pathways, facilitate and/or document resolution. Manage major support projects or events. Maintain an understanding of company's products and solutions and how they fit together to meet the needs of the customers. Coordinate activities and information with our internal teams including strong interaction with sales, implementation, development and telecommunications. Provide high level expertise and consulting with software vendors, payers and customers to obtain solutions.
Conduct regularly scheduled proactive contact with Strategic clients:
Address open issues
Educate clients on our processes
Review recent corporate updates and communications
Assure relevant client information is communicated and made available in a timely fashion
Job Duties:
Proactively investigate strategic clients workflow and processes to insure they are utilizing the company's software product to its fullest advantage.
Run all necessary reporting tools to identify any processing problems
Coordinate the resolution of any problems identified.
Provide exceptional customer service to the company's higher profile clients
Experience: Motivated, enthusiastic individual.
5+ years in healthcare field or services project management.
EDI and HIPAA / ANSI file experience.
Strong organizational, conflict resolution and time management skills.
Strong technical and systems comprehension.
Ability to work with people with various technical backgrounds.
Ability to meet deadlines in a multitasking environment.
Ability to work and learn independently and as part of a team. To Apply to this job go to http://www.GadBall.com or click here