Program Manager-Online Customer Service in Dallas, TX

Oversee key customer service workflows, processes, and systems to deliver an integrated online experience. Lead project teams in defining business requirements for small to large scale projects. Develop test plans, scripts, and conduct acceptance testing on and customer care applications. Monitor key site service levels and quickly resolve issues impacting the customers online experience and path to purchase. Maintain competitor scorecard and develop surveys to solicit customer feedback to determine drivers of satisfaction, conversion, and customer loyalty. Maintains a strong awareness of competitor activity, customer care industry trends, and new technology development. Additional requirements: Education: Bachelors degree. Major in business, technology, or marketing discipline preferred. Experience: 6-10 years in direct or e-commerce environments, and or other retail background. Core Competencies: Maintains high level of urgency and managing in an environment of immediacy and high visibility. Apply critical thinking skills and crisis management ability in technologically challenging situations that impact internet functionality. Demonstrate ability to lead and manage projects; superior computer and technology knowledge; ability to achieve results working through and with others; able to manage effectively in situations of multiple priorities with a strong bias for action/urgency. Excellent communication skills both oral and written. Comfort level with rapid change and fast pace. To Apply to this job go to http://www.GadBall.com or click here